Frequently Asked Questions

If your order is missing an item, includes a damaged product, or you have any other concern, please don't hesitate to contact us at usa@2xu.com We’ll get back to you as soon as possible.

To help us assist you more efficiently, please have your order number ready when you reach out. We’re committed to resolving your issue quickly and thoroughly.

To redeem a promo code, simply enter it at checkout in the "Discount Code" field, located beneath the items in your cart.

For full details, please refer to the promotion terms and conditions.

If everything looks correct and you’re still having trouble, feel free to contact us — we're happy to help!

We accept payment from American Express, Google Pay, PayPal, Venmo, Apple Pay, Discover, MasterCard, Shop Pay, Visa.

Yes, your billing and shipping addresses can be different. However, both addresses must be located within United States.

Please double-check that the shipping address is correct and where you’d like your order delivered. Once an order is placed, we may not be able to make changes—so we recommend reviewing all details carefully at checkout.

If your order was cancelled due to a payment issue, please note that your bank doesn’t share specific reasons for declined payments with 2XU. For privacy and security reasons, you’ll need to contact your bank directly to resolve the issue.

In the meantime, you can:

Try placing your order again using a different card.

Double-check that your payment details are correct.

Ensure you're shipping to a residential address within the United States.

If the issue continues, feel free to contact us at usa@2xu.com — we’re here to help you get your gear!

If you’ve just placed an order and realized there’s a mistake, please contact us at usa@2xu.com as soon as possible. We’ll do our best to make any changes before your order is processed.

However, once your order has been processed and confirmed by 2XU, we’re unable to cancel or modify it. In that case, you’ll need to wait for your order to arrive and then request a return for an exchange or refund.

If you sign up for an account with us, then you can keep track of your recent orders via our website in your account.

If you don’t have an account with us, you can search your email history for the order confirmation email. Don’t worry if you can’t find your confirmation email, you can always give us a shout, and we’ll help you out.

If your code isn’t working, here are a few common reasons why:

A promotion code may not work for a variety of reasons, including:

• The code has expired or has already been used (some are single use only).

• It may not be combined with another offer — only one promo code can usually be applied per order.

• The code may have been entered incorrectly — promo codes are case-sensitive.

• Your order might not meet the eligibility criteria for the promotion.

• You may be on the incorrect 2XU website for the region where the code applies.

If you are experiencing problems with any promotional code, please email usa@2xu.com and we will be able to assist with any queries.

Our warehouse team aims to process and pack orders as quickly as possible, but even with Express services, processing time may add 1–2 business days before shipment from our warehouse in California.

Shipping Options:

Express Shipping (2-Day Air):
Arrives in 2 business days after dispatch from California.

Please note: Express shipping does not guarantee delivery within 48 hours of ordering — the transit time applies once the order has left the warehouse. Deliveries occur weekdays, Monday to Friday, only.

Standard Ground Delivery:
Ships via FedEx, OnTrac, or USPS and typically arrives 3–7 business days after dispatch from California.

Sometimes, there can be a delay in getting your parcel to you.

If you have not received your order within 10 business days, please email us at usa@2xu.com so we can help investigate and do everything we can to get your order to you.

You’ve reached our American website, which only ships to addresses within the United States.

While 2XU products are available worldwide, orders need to be placed through the website specific to your country of residence.

To find your local distributor or shop internationally, please visit our Global Distributors page for regional links and contacts.

All the orders are dispatched from California.

Our partnered couriers are: FedEx, Ontrac, or US Postal Service (USPS).

Once your order has been shipped, you’ll receive a shipping confirmation email that includes your tracking number. You can use this number to track your delivery on the partnered courier portal.

FedEx| https://www.fedex.com/en-us/tracking.html

Ontrac| https://www.ontrac.com/tracking/

USPS| https://tools.usps.com/go/TrackConfirmAction_input

Standard Ground shipping is $9.95 for all orders under $99. Orders over $99 will qualify for free ground shipping.

Express Shipping is $22 for 2-Day Air delivery. Orders over $150 will qualify for free express shipping.

2XU no longer offers free shipping on all Crew member purchases. We're pleased to offer free standard shipping on orders over $99.

We totally get that things change, and we’ll do our best to help!

If your order hasn’t started processing yet, we might be able to update the address—just reach out to us as soon as possible. Once it's in the system though, we unfortunately can’t make changes, as noted during checkout.

If it’s already on the way, the best option is to redirect your parcel through the courier account. It’s quick and easy!

Unfortunately, as we currently do not have a store in United States you are unable to click and collect your order. If you need your order ASAP, please reach out to our customer service team at usa@2xu.com and we will assist where possible.

We endeavor to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

We want you to love your gear — but if something isn’t quite right, we’re here to help.

You can return your item for a refund or exchange through our online returns portal.

To be eligible, items must be:

• Unused and in their original condition.

• In original packaging, with tags and care instructions attached.

• Returned within 30 days of receiving your order.

Please note: Final Sale and clearance items can’t be returned for change of mind. Final Sale items are clearly marked just below the “Add to Cart” button on the product page.

How to make a return:

1. Click this link to open our returns portal.

2. Enter your order number and postcode.

3. Select the item(s) and reason for return.

4. Receive your prepaid return label via email.

5. Drop your package at your local post office or red post box.

Returns can take up to 10 business days to reach our warehouse, be inspected, and processed by our team.

Oh no! We are sorry to hear this - if you believe your product is faulty or damaged, please email usa@2xu.com.

In your email, be sure to include:

1. Your order number.
2. A clear photo of the damage.
3. A brief description of the fault.

Our friendly customer service team will review the information and guide you through the next steps.

All final sale and clearance items are not eligible for return due to change of mind.

To help you make an informed decision, a clear notice in bold writing appears directly beneath the product's size grid on items that are non-returnable for change of mind reasons.

2XU offers free returns within United States for change of mind returns, provided the items meet their return policy requirements.

Once your refund request has been received, we’ll usually authorise it within 2 business days.

After that, your bank or payment provider may take 5–10 business days to process the refund and return the funds to your account.

For more details, please check out our Warranty, Returns and Refunds page.

If you believe your item is faulty, please contact our Customer Service team at usa@2xu.com

In your email, be sure to include:

1. Your order number.

2. A detailed description of the fault.

Our team will respond with a claims form, which must be fully completed. Once submitted, your claim will be assessed by our team.

Please note: We reserve the right to inspect the product and determine the cause and outcome of the claim. For products purchased in-store, please return to the original place of purchase to initiate your warranty claim. A proof of purchase (receipt) will be required.

Yes — your 2XU performance swimming wetsuit is backed by a two-year warranty covering manufacturing defects and material faults from the date of purchase.

How to make a claim:
If you purchased your wetsuit online, please contact our Customer Support team to begin your warranty claim.

Our team will assess the claim and determine the outcome. We reserve the right to inspect the product to confirm the cause of the fault.

Warranty exclusions:
Your wetsuit warranty will be void if damage is due to improper care, including:

Exposure to chlorine

Exposure to extreme heat or direct sunlight

Contact with abrasive or damaging substances (e.g. Petroleum Jelly, Vaseline, Paw Paw ointments)

General wear and tear or user-related damage (e.g. rips, split seams)

2XU does not repair or replace items showing signs of misuse or inadequate care.

However, if a major fault is found and covered under warranty, 2XU will cover all shipping and repair costs.

At 2XU, we stand by our products, so you can feel confident that your purchase is covered by our 12 month product guarantee.

To claim warranty on an item, you must have the original receipt or online order details from which the garment was purchased.

Our warranty has you covered for 12 months from the date of purchase, when purchased from 2XU. If your product was purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.

Where allowed by the law, our warranty does not apply to purchases from unauthorized sellers, including unauthorized internet sites.

Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team at usa@2xu.com

Not right now — we don’t currently offer gift cards online.

We know they make great gifts, and we’re hoping to have them available online in the future. Stay tuned!

We don’t have a phone line at the moment, but we’re happy to help in a couple of easy ways:

Email: Send us a message at usa@2xu.com

If your question is about an in-store purchase, it's best to contact the store directly. You can find all store details here.

Heads up: During busy times like sales or holidays, it might take up to 2 business days for us to get back to you.

We appreciate your patience—our team’s working hard to reply to everyone as quickly as we can!

A quick note: Sending multiple messages won’t speed things up (we reply in the order we receive them).

If you are receiving emails from us and want to opt out, just hit the unsubscribe link at the bottom of any email.

If you run into any trouble or need a hand, feel free to drop us a line at usa@2xu.com and we’ll help you out!

If you paid with PayPal, you can get a full or partial refund as long as it’s within 180 days (about 6 months) of your payment.

If it’s been longer than 180 days, no worries — Send us a message at usa@2xu.com and we’ll help you sort it out!

If you’re interested in wholesale opportunities, just drop us an email at usaaccounts@2xu.com and we’ll be happy to chat!

Want to be the first to hear about new stuff, releases, and special offers? Sign up here and we’ll keep you in the loop!

At the moment, we don’t have any 2XU stores in United States — but you can still shop the full range online!

We’re always looking to grow, so hopefully we’ll be closer to you in the future.

You can check out all our current deals on the offers page.

And if you want to be the first to know about exclusive discounts, be sure to sign up for our emails — we’ll keep you in the loop!

To update your address, email address or phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

To find out about what's new, upcoming, and on sale, you can sign up to be notified by us via email and SMS here.

Our 30 Days of Freedom Campaign is our way of showing you our softest, comfiest product yet. Try our Freedom Capsule for 30 days—work out, sweat, run, squat—and if they don’t feel perfect, return them hassle-free. We’re confident you’ll find the best fit for you, but if not, no questions asked.

You can return your Freedom product as per any normal item using our return portal. Simply follow the on-screen instructions and you'll be taken care of. 

Look for any products starting with "Fluid", "Flex", and "Form Soft Touch" for that 'Freedom feeling' here. Only conditions are, you can't try the same product more than once, and sale items are final sale and not included in this campaign.

Your Compression Tights should feel form-fitting through your thighs, hips and waist.

You should be able to notice compressive pressure throughout the entire garment from ankle to waist without feeling restricted in your range of motion.

The waistband should feel comfortable and supportive, but not digging in.

If it’s your first time trying on compression you may find putting them on a bit more of a workout than you expected.

Our Compression Tights have a graduated fit with the firmest part being at the ankle to improve blood flow circulation. This means they will be firm to put your foot through the ankle, and then continue to pull the excess up the leg.

Ensure the fabric is gradually pulled up your legs to avoid having fabric sagging down at the crotch which may cause discomfort.

If you’re putting on Compression Tights with bare feet, your skin will have more friction resistance. If experiencing difficulties, we recommend putting socks on first to help the fabric slide over your feet.

We identify 4 different levels of compression, which include: 

Mild - suitable for low intensity and low-impact activities (ie. walking or yoga) (15-20 mmHg)
Moderate - suitable for both low and high intensity activities (ie. running or training) (20-23 mmHg)
Firm - suitable for high intensity and high-impact activities (ie. HIIT or cross-fit) (23-25 mmHg)
Extra Firm - suitable for recovery and post-activities (25-28 mmHg)

For more in-depth information, please click on the following link: Compression Technology (2xu.com)

To keep your compression tights in top condition and extend their lifespan, follow these care instructions:

Wash in cold water with like colours as soon as possible after each use to remove sweat.

Hand washing is ideal, but a gentle or delicate cycle in the washing machine is also suitable.

Avoid leaving garments in the washing machine for extended periods after the cycle ends.

Do not tumble dry – heat can damage the fabric’s elasticity.

Hang to dry in a cool, shaded area away from direct sunlight.

Avoid bleach, fabric softeners, and dryer sheets as they can break down the compression fibers.

Do not iron.

Our fabrics and knit structures are designed to be durable, but proper care is essential to maintain their performance and compression benefits over time.

Compression Tights are very versatile which will provide benefits for warm-up, during active use, recovery, injury management, travelling and medical needs. Refer to each product page to understand which product is best suited for your needs.

The longer you wear compression the better the muscle support and circulation, but if you experience any discomfort, we recommend removing them for a period of time.

Finding the right size is key to getting the full benefit of 2XU compression — it should feel firm and supportive to stabilise muscles and promote circulation, but never restrictive or uncomfortable.

You can use the size charts on each product page to help make the best choice. Charts are available for men, women, and youth products and are located next to the size grid on every item page. In some cases, we’ll also note when it’s best to size up or down — this will appear in bold on the product description.

If you’re between sizes, here’s what to expect:

• Downsizing will increase compression power but may feel tighter around the waist or restrict movement. Make sure the garment still provides full coverage and doesn’t feel sheer or see-through.

• Upsizing will make it easier to get on and may feel more comfortable, but could reduce the level of compression. Be careful of excess fabric that might move during activity and cause chafing or require adjustment.

Overall, compression should feel snug but allow full freedom of movement. If you’re unsure which size is right for you, we’re always happy to help with a personalised recommendation.

Research has found that true sports compression can reduce the risk of injury, improve performance and speed up recovery.

Our tights are made from premium, durable yarns that hold muscles in place. They have a graduated profile to encourage blood flow to your muscles and therefore go beyond your standard pair of tights.

It is a measurement of pressure and stands for millimeters of mercury.

Avoid using in chlorinated pools.  
Do not leave Wetsuit out in the sun.
Avoid smooth side of Wetsuit coming into contact with anything abrasive.
Thoroughly rinse Wetsuit with fresh water after use.
Hang Wetsuit on smooth round surfaces like a suit coat hanger. 
Turn Wetsuit inside out to promote faster drying.