SHIPPING AND TRACKING
When will my order arrive?
Please note that order shipping time-frame estimate is different to total time the order takes to process and leave our warehouse. The warehouse will aim to process orders as quickly as possible. However, a next day air service does not guarantee the order will be with you within a day of ordering. The next day air express service transit estimated time begins once your order departs the warehouse.
There are 3 different shipping methods to choose from:
Express Shipping (next day air) Arrives 1 Business day from dispatch.
Express Shipping (2 day air) Arrives 2 Business day’s from dispatch.
Note: Express shipping next day / 2 day does not guarantee the arrival of the item within 24/48 hours of ordering. It guarantees the shipping time it will take to arrive once dispatched from our warehouse. Additionally express shipments will only be delivered on week days.
Standard Ground Delivery service will ship either via Ontrac , Fedex or USPS and will arrive between 3-7 business days after dispatch from California.
How much does shipping cost?
If you are a 2XU Crew member all orders qualify for free ground shipping.
There are express shipping options available, we offer next day air for $35 and 2 day air for $22.
Standard Ground shipping is $7.50 for all orders under $120.
Orders over $120 will qualify for free ground shipping.
How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
What if my order doesn’t reach me?
If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please submit a request here so that we locate your parcel.
Can I redirect my delivery after it’s been dispatched?
We are able to attempt a redirection request to our couriers. However, we can not guarantee it will be successful. Please email firstname.lastname@example.org with your concern and we may be able to assist. Please include your new addressee information in the email.
Does 2XU USA ship to military addresses?
Yes, 2XU USA does ship to military addresses. Please be sure to provide a clear address with as much information as possible to ensure your package can successfully be delivered.
Does 2XU USA ship internationally?
We cannot ship an order internationally from our American website. Please be aware that orders placed via third party freight or shipping forwarder to countries outside of the U.S. are done so at your own risk and safe delivery cannot be guaranteed.
How can I purchase 2XU products outside of the U.S?
There may be an appropriate region to select from on the top right hand corner of our website. Alternatively, You can find a complete list of our international distributors here.