Terms and Conditions of Use and Sale

 
 
 
 

We allow a return in these circumstances, we will ask you to follow our returns process.

Last updated: May 2026

PLEASE READ THESE TERMS AND CONDITIONS OF USE AND SALE CAREFULLY BEFORE USING ANY 2XU SERVICES OR PRODUCTS.

 
    1. User Agreement
      1. By using the 2XU US legitimate website https://us.2xu.com/ (and mobile site) and our social media pages ("Website") you accept these terms and conditions ("Agreement") and our Privacy Policy. You can view our Privacy Policy here. This Agreement is between you and 2XU North America LLC (referred to in this Agreement as "we", "us" or "our"). This terms create a legally binding agreement between you and 2XU regarding your use of 2XU services and/or products. We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.
    1. Registration and User Requirements
      1. To complete an order you must provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.
      2. By submitting your email address, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
    1. Access and use of the Website
      1. You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
      2. You must not (or attempt to):
        1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;
        2. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
        3. interfere (or attempt to interfere) with security-related or other features of our site; or
        4. use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.
      3. We may refer fraudulent or abusive or illegal activity to the relevant authorities. You are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorized activity on your account if you fail to keep your account login information secure.
      4. You must not use another member's account without our, and/or the other user’s, express permission. If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).
      5. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.
      6. We are committed to ensuring that persons with disabilities have access to our goods and services, including those offered through our website at www.2xu.com. Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements.
    1. Information on this Website
      1. You agree to make your own inquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services.
      2. Due to photographic and screen limitations associated with the representation of goods, some actual goods may differ to a small extent in visual appearance (for example in color) from the way they appear on the Website.
    1. Disclaimer and Liability
      1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
        1. errors, mistakes or inaccuracies on the Website or our social media pages;
        2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
        3. personal injury or property damage of any nature resulting from your access to or use of the Website;
        4. any unauthorized access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
        5. any interruption or cessation of transmission to or from the Website;
        6. any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
        7. the quality of any product or service of any linked sites.

    2. Limitation of Liability

      TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER 2XU NOR ANY 2XU PARTY WILL BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR OTHERWISE, FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, FOR ANY LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES, EVEN IF 2XU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PRODUCTS AND SERVICES AND YOUR PARTICIPATION IN EXPERIENCES. YOUR ONLY REMEDY AGAINST ANY 2XU PARTY IN CONNECTION WITH ANY DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES IS TO STOP USING THE PRODUCTS AND SERVICES AND TO STOP PARTICIPATING IN EXPERIENCES.

      IF 2XU OR ANY 2XU PARTY IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES, THE MAXIMUM AGGREGATE LIABILITY OF 2XU AND THE OTHER 2XU PARTY SHALL NOT EXCEED THE LESSER OF (I) US $100.00 (OR THE EQUIVALENT OF US $100.00; AND (II) THE AMOUNT PAID BY YOU TO 2XU FOR THE APPLICABLE SERVICES, PRODUCTS, OR EXPERIENCES GIVING RISE TO SUCH LIABILITY. 

      THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER BASIS, EVEN IF 2XU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The limitations set forth in this Limitation of Liability Section will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of 2XU or the other 2XU Parties or for any other matters in which liability cannot be excluded or limited under applicable law.

    3. Time to Bring a Claim

      To the extent permitted by law, a claim must be brought within one (1) year after the claim arises; otherwise, the claim is permanently barred, which means that you or 2XU will no longer have the right to assert that claim against the other.

    4. Release

      To the fullest extent permitted by applicable law, you, for yourself and on behalf of your heirs, estate, insurers, successors, and assigns, hereby fully and forever release and discharge 2XU  from any and all claims or causes of action you may have for damages arising from or relating to these Terms, the Services, Products, or experiences. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

    1. Indemnity

      To the fullest extent permitted by applicable law, you agree to and will indemnify and hold harmless 2XU and its subsidiaries and affiliates and each of its and their respective officers, directors, shareholders, employees, agents, distributors, representatives, contractors, licensors, suppliers, successors, assigns, and insurers, advertisers, volunteers, and staff (individually and collectively, the “2XU Parties”) from and against all claims, losses, liabilities, expenses, damages and costs, including attorneys' fees, arising from or relating in any way to (i) your access to or use of the Services or Products; (ii) your access to or participation in experiences; (iii) your user content or feedback; or (iv) your violation of these Terms, any law or the rights of any third party (including intellectual property rights or privacy rights). The 2XU Parties will have control of the defense or settlement, at the 2XU Parties' sole option, of any third-party claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and 2XU or the other 2XU Parties.
    1. Placing Orders
      1. You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
      2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
      3. Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
      4. Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.
      5. We may reject your order for any reason, including, but not limited to, in circumstances where we believe there may be payment fraud, where we believe the order is being purchased for resale or other non-personal use, where we become unable to ship your order, or if there has been an error in the price or product description on the Website.
      6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in in this Agreement. Please note that change of mind returns are given at our absolute discretion.
      7. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
    1. Price, Payment and Use of Promotional Discount/Coupon Codes
      1. The prices of goods, delivery and other charges shown are in local currency.
      2. All payments must be received in full before dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
      3. We are currently unable to accept payment via foreign credit cards. Only United States issued credit card payments can be accepted at this time.
      4. There is a limit of one promotional discount or coupon code per transaction.
      5. Coupon "stacking" and the use of multiple coupon codes is not permitted.
      6. We reserve the right to extend, change or cancel a promotional discount or coupon code at any time.
      7. Prime Day Offer is only valid for 48 hours from the 11th of July to the 12th of July. Discount will be applied automatically to your cart. Offer cannot be used in conjunction with any other promotion. Offer only includes Full Price products, and excludes all discounted products. All products are subject to availability while stocks last. The lowest value product will be discounted to half price. No price adjustment will be made for orders made before promotion was live. 2XU reserves the right to withdraw or amend promotional offers at any time. Returns and exchanges are subject to the 2XU Returns and Exchange policy.

    1. Supply and Delivery of Goods
      1. Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavors to meet stated timeframes for delivery, however we cannot guarantee delivery time frames will be met.
    1. Goods Out of Stock
      1. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
    1. Change of Mind Returns
       
      1. 2XU has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally. We may, at our sole discretion, allow a return for refund, provided that the item in question is:
        1. A full priced, non-outlet item;
        2. returned within 30 days of order from 2XU.com;
        3. not used or worn (with original tags and/or packaging); and
        4. not damaged in any way.
      2. We will provide you with a refund only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for underwear due to hygienic reasons. Remedies for defective goods are still available.
      3. Garments purchased from a wholesale account (Academy Sports, Omega Sports etc) are not eligible for return to 2XU. These must be returned to the place of purchase. Garments purchased from unauthorized sellers, including unauthorized Internet sites, are not eligible for return to 2XU.
      4. Garments purchased from a 2XU Retail Performance Centre must be returned to the place of purchase for a Return or Exchange request
      5. Gifts cannot be returned by the giftee. The gifter must contact 2XU with their relevant Order information (Name & Customer Order #)
      6. Online purchases that meet the above specifications with a copy of the original invoice can be returned to these 2XU Retail Performance Centre locations: Century City & Newport
      7. Refunds will be permitted to the original account used at the time of purchase (the original Credit Card or PayPal Account used).
    1. Defective Goods
      1. Goods purchased from 2XU.com or a 2XU Retail Performance Center come with guarantees that cannot be excluded under Federal and State Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
      2. Any warranty given by us will apply in addition to other rights and remedies you may have under the law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions, which is available for products purchased directly from 2XU or from an authorized 2XU retail partner.
      3. Your 2XU clothing and accessories are supported with a warranty on both manufacture and materials for exactly one year from the date of purchase
    1. Process for Returns and Refunds
      1. When seeking a return on a product, please contact us via the Help Centre or email usa@2xu.com. Once contacted we will assess whether your product may be returned and, where required, provide you with a Return Authorization and instructions on how to return your goods, with which you must comply. Products purchased from unauthorized sellers, including unauthorized Internet sites, may not be returned to 2XU.
      2. Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.
      3. Refunds will be issued using the payment method used for purchase.
      4. We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
    1. Warranty
      1. 2XU Warranty on all products (excluding wetsuits) is 12 months from the date of purchase, when purchased from 2XU or an authorized 2XU retail partner. Where allowed by law, the 2XU Warranty does not apply to purchases from unauthorized sellers, including unauthorized Internet sites.
      2. Your 2XU products are supported with a manufacturer’s warranty that covers seams and logos
      3. Warranty becomes void if you have not followed the care instructions written on the label
      4. Warranty is not valid for standard wear and tear
      5. Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase from 2XU or an authorized 2XU retail partner. Where allowed by law, the 2XU Warranty for wetsuits does not apply to purchases from unauthorized sellers, including unauthorized Internet sites.
      6. 2XU Warranty on wetsuits is 24 months from the date of purchase from 2XU or an authorized 2XU retail partner.
      7. Wetsuit Warranty becomes void if you have not followed the care instructions provided by any of the following means:
        1. you have exposed the suit to chlorine;
        2. you have exposed the suit to extreme heat and direct sunshine;
        3. you have exposed the suit to prolonged bacteria and other harsh abrasive substances such as Petroleum Jelly (Vaseline, Paw Paw ointment etc)
      8. 2XU will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment
      9. We have the right to inspect claimed damages to suits and decide on outcome and cause of damage.
      10. If we find the suit to be faulty at the fault of the customer, 2XU will not pay for suit repairs.

        Your use of our Services and Products and your participation in experiences, and any content or materials provided therein or therewith is at your sole risk. Except as otherwise provided in a writing by us and to the fullest extent permitted under applicable law, our Products, Services, experiences and any content or materials provided therein or therewith are provided “AS IS” and “AS AVAILABLE” without any representation or warranties of any kind, whether express, implied, or statutory. We aren’t making any promises of any kind, and 2XU disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 2XU does not represent or warrant that our Products, Services, experiences, or any content provided therein or therewith are accurate, complete, reliable, current, or error-free, that access to our Services or any content provided therein or therewith will be uninterrupted, or that any defects will be corrected. While 2XU attempts to make your use of our Services safe, we cannot and do not represent or warrant that our Services or any content provided therein or therewith, or our servers are free of viruses or other harmful components or content or materials. 2XU is not responsible for any damage to your device resulting from accessing the Services, for your interactions with other users of the Services or other experience participants, or for any damage or harm you may experience because of these interactions. You assume the entire risk as to the quality and performance of the Products, Services, and experiences and any content provided therein or therewith. All disclaimers of any kind (including in this Section and elsewhere in these terms) are made for the benefit of 2XU . We hope you enjoy and get the full benefit of the Services, Products, and experiences; however, we do not guarantee any results. The foregoing disclaimer of warranty does not apply to any product or manufacturer warranty expressly offered by 2XU and/or any third-party manufacturer of Products.


    1. Social Media and Content

       

      1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
      2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
      3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
        1. you do not have the right to post;
        2. is defamatory or in contempt of any legal or other proceedings;
        3. is misleading or deceptive;
        4. is offensive or discriminates against any group of persons being a group defined by reference to color, race, sex, origin, nationality or ethnic or national origins;
        5. denounces religious or political beliefs;
        6. contains religious or political material;
        7. is indecent, obscene, vulgar, pornographic or offensive;
        8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
        9. contains any unsolicited or unauthorized advertising or promotional material;
        10. contains or links to viruses, malware, spyware or similar software; or
        11. impersonates any person or misrepresents your relationship with any person.
      4. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
      5. You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
    1. Intellectual Property
      1. All content, graphics, user and visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to 2XU, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
      2. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
      3. You may not:
        1. modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
        2. decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
      4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

    2. Safety

      Services and experiences may include features that provide information about physical activity, nutrition, or general wellness or provide opportunities to engage in physical activity. Content and information provided through the Services are provided for educational and informational purposes only and are not intended as medical advice. The Services and Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any illness, metabolic disorder, disease, or health problem.

      Before using the Services or Products as part of any exercise program or participating in an experience, consider the risks involved and consult with a medical professional. Consulting a medical professional before beginning an exercise program is especially important if you are overweight, pregnant, nursing, or diabetic or have a heart condition, any injuries, disabilities, or other medical conditions. There are potentials for injury and other dangers associated with any physical or recreational activity, and you should not engage in any such activities that pose a heightened risk to you in light of your health conditions. Never disregard professional medical advice or delay in seeking it because of content and information provided through the Services.

      You should start any physical activity slowly, take care not to exceed your capabilities, and immediately stop if you become dizzy, dehydrated, or your body’s ability to function normally is otherwise affected. If you experience a medical emergency, stop using the Services and Products and consult with a medical professional. You must also take appropriate precautions while using the Services or Products and monitor your surroundings (e.g., traffic, crowds, and hazards). YOU ASSUME THE RISKS ASSOCIATED WITH ANY PHYSICAL ACTIVITIES THAT YOU ENGAGE IN.

    1. General

      We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.

      This Agreement will be governed by and interpreted in accordance with the law of the State of California. Any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, shall be finally resolved by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted in El Segundo, California, before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION, AND AGREE THAT ALL DISPUTES SHALL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE THE CLAIMS OF MORE THAN ONE PARTY OR TO PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

      If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.

      If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us. 

    1. Privacy and Personal information
      1. If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy. You can view our Privacy Policy here.

    2. Promotion Terms and Conditions

      2XU promotional offers are valid only during promotional periods and cannot be applied retrospectively.
      • Black Friday - Take A Further 20% Off Outlet

        Offer valid in store and online from 12:00am 28/11/2025 until 11:59pm 01/12/2025 EST. Offer while stock lasts. Outlet styles only. Discount applied automatically at checkout. Offer is not valid in conjunction with other offers. Offer cannot be applied after the order has been submitted. 2XU reserves the right to end or extend offer periods without notice.
      • Black Friday - Up to 70% Off Sitewide*

        Offer valid in store and online from 12:00am 20/11/2025 until 11:59pm 01/12/2025 EST. Offer while stock lasts. Full Price styles only, excludes wetsuits, Triathlon, and Wellness Run capsule. Offer is not valid in conjunction with other offers. Offer cannot be applied after the order has been submitted.  2XU reserves the right to end or extend offer periods without notice.
      • Black Friday Early Access - 30% Off Sitewide*

        30% off Sitewide*. Offer valid in store and online from 12:00am 17/11/2025 until 11:59pm 27/11/2025 EST. Use code BLK30 at checkout. Offer while stock lasts. Full Price styles only, excludes wetsuits and Triathlon. Crew members only or sign up to access. Offer is not valid in conjunction with other offers. Offer cannot be applied after the order has been submitted.  2XU reserves the right to end or extend offer periods without notice.
              • Signature Short Sleeve Tee: 2 for $69.99

                Buy 2 Signature Short Sleeve Tees for $69.99. Offer applies online at https://us.2xu.com/?region=us. Both Tees must be added to your cart to claim the automatic discount. Offer while stock lasts. Valid on Signature Short Sleeve range only. Offer is not valid in conjunction with other offers.  2XU reserves the right to end or extend offer periods without notice.
              • 2XU Bundles

                Build your bundle and save up to 20%! No discount code needed. Discount is applied at checkout when bundle criteria is met. Selected styles only. Full-price items only. Offer while stocks last. Offer is not valid in conjunction with other offers. If you return part of a bundle, you’ll be refunded the amount paid for that item, and your refund may be adjusted if the bundle no longer qualifies. 2XU reserves the right to end or extend offer periods without notice.

                View full bundle terms and eligible offers here: https://us.2xu.com/pages/bundles

                • New Member Offer: 15% Off

                  Sign up to our Crew for 15% off your first order! Use the unique code sent to your email at checkout to claim your discount. Promotion valid on full price styles only. Excludes Wetsuits, Light Speed Ranges, District Vision. Not valid in conjunction with other offers. Offer cannot be applied after the order has been submitted.  2XU reserves the right to end or extend offer periods without notice.

              1. Custom Design Lab Terms & Conditions
                Last updated : May 13, 2026.

                PLEASE READ THESE CUSTOM DESIGN LAB TERMS AND CONDITIONS CAREFULLY BEFORE USING THE 2XU DESIGN LAB.
              1.  
                By using the 2XU Design Lab you accept these terms and conditions (“Agreement”). This Agreement is between you and 2XU Pty Ltd (referred to in this Agreement as “we”, “us” or “our”). We may change these terms at any time. By continuing to use the Website, you agree to be bound by the changes.

                 

                  1. Personal Data and User Requirements
                    To submit custom artwork you must provide us with personal information including your name, phone number and a valid email address. You must ensure this information is accurate and current.
                    By submitting your email address, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service.

                    All data submitted to 2XU will be used in accordance with our Privacy Policy, please review the policy before using the 2XU Design Lab. You can view our Privacy Policy here.

                  1. Access and use of the Website
                    You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
                    You must not (or attempt to):
                    1. Interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;
                    2. Use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
                    3. Interfere (or attempt to interfere) with security-related or other features of our site; or
                    4. Use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.
                    We may refer fraudulent or abusive or illegal activity to the relevant authorities.
                    We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.

                  1. Information on this Website
                    You agree to make your own inquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services via a 2XU Custom Sales Representative.
                    Due to photographic and screen limitations associated with the representation of goods, some actual goods may differ to an extent in visual appearance (for example in color) from the way they appear on the Website. Some items may be represented by a digitally rendered interpretation of the product and not an actual photo.

                  1. Disclaimer and Liability
                    To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
                    1. Errors, mistakes or inaccuracies on the Website or our social media pages;
                    2. You acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
                    3. Personal injury or property damage of any nature resulting from your access to or use of the Website;
                    4. Any unauthorized access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
                    5. Any interruption or cessation of transmission to or from the Website;
                    6. Any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
                    7. The quality of any product or service of any linked sites.

                    Limitation of Liability

                    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER 2XU NOR ANY 2XU PARTY WILL BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR OTHERWISE, FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, FOR ANY LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES, EVEN IF 2XU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PRODUCTS AND SERVICES AND YOUR PARTICIPATION IN EXPERIENCES. YOUR ONLY REMEDY AGAINST ANY 2XU PARTY IN CONNECTION WITH ANY DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES IS TO STOP USING THE PRODUCTS AND SERVICES AND TO STOP PARTICIPATING IN EXPERIENCES.

                    IF 2XU OR ANY 2XU PARTY IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATING TO THESE TERMS, THE PRODUCTS, SERVICES, OR EXPERIENCES, THE MAXIMUM AGGREGATE LIABILITY OF 2XU AND THE OTHER 2XU PARTY SHALL NOT EXCEED THE LESSER OF (I) US $100.00 (OR THE EQUIVALENT OF US $100.00; AND (II) THE AMOUNT PAID BY YOU TO 2XU FOR THE APPLICABLE SERVICES, PRODUCTS, OR EXPERIENCES GIVING RISE TO SUCH LIABILITY. 

                    THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER BASIS, EVEN IF 2XU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The limitations set forth in this Limitation of Liability Section will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of 2XU or the other 2XU Parties or for any other matters in which liability cannot be excluded or limited under applicable law.

                    Time to Bring a Claim

                    To the extent permitted by law, a claim must be brought within one (1) year after the claim arises; otherwise, the claim is permanently barred, which means that you or 2XU will no longer have the right to assert that claim against the other.

                    Release

                    To the fullest extent permitted by applicable law, you, for yourself and on behalf of your heirs, estate, insurers, successors, and assigns, hereby fully and forever release and discharge 2XU  from any and all claims or causes of action you may have for damages arising from or relating to these Terms, the Services, Products, or experiences. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”


                  1. Indemnity
                    To the fullest extent permitted by applicable law, you agree to and will indemnify and hold harmless 2XU and its subsidiaries and affiliates and each of its and their respective officers, directors, shareholders, employees, agents, distributors, representatives, contractors, licensors, suppliers, successors, assigns, and insurers, advertisers, volunteers, and staff (individually and collectively, the “2XU Parties”) from and against all claims, losses, liabilities, expenses, damages and costs, including attorneys' fees, arising from or relating in any way to (i) your access to or use of the Services or Products; (ii) your access to or participation in experiences; (iii) your user content or feedback; or (iv) your violation of these Terms, any law or the rights of any third party (including intellectual property rights or privacy rights). The 2XU Parties will have control of the defense or settlement, at the 2XU Parties' sole option, of any third-party claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and 2XU or the other 2XU Parties.

                  1. Orders
                    You are responsible for all orders placed, including for any discrepancies or errors in your order caused by you.

                    The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.

                    Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).

                    We may reject your order, including in circumstances where we believe there may be payment fraud, where we believe the text or logos requested to be applied are considered in our opinion offensive or damaging to the 2XU brand, where we become unable to ship your order, or if there has been an error in the price or product description on the Website.

                    You must review your order carefully before placing it with the 2XU Custom Sales Representative. Once an order is confirmed, you are unable to cancel or change it.

                    In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.

                  1. Price, Payment and Use of Promotional Discount/Coupon Codes
                    The prices of goods, delivery and other charges shown are in local currency.
                    Where your order requires full pre-payment, payments must be received in full before dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we reserve the right to withhold your order until payment is furnished. In accordance with local laws, 2XU Custom reserves the right to on-charge credit card surcharges at cost.

                  1. Supply and Delivery of Goods
                    Subject to this Agreement, we will supply the goods shown on your sales order confirmation. We will use our best endeavors to meet stated timeframes for delivery, however we cannot guarantee delivery time frames will be met.

                  1. Goods Out of Stock
                    We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You may receive a full refund in the event we cannot fulfil your order.

                  1. Change of Mind Returns
                    Due to the bespoke nature of custom manufacturing, 2XU Custom cannot provide refunds or exchanges for changes of mind. Once artwork submissions are confirmed in writing by the customer, artwork is deemed final and is placed into production by the 2XU Custom Sales Representative.

                  1. Defective Goods
                    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure as determined by 2XU in agreeance with the customer. This guarantee covers manufacturing defects but not abuse, accidental damage or normal wear and tear. Warranty becomes void if you have not followed the care instructions written on the label.
                    The 2XU Custom warranty on all products is 12 months from the date of Sales Order raising. Warranty becomes void if you have not followed the care instructions written on the label. Warranty is not valid for standard wear and tear including garment snagging or overstretching.

                    Except as otherwise provided in a writing by us and to the fullest extent permitted under applicable law, our Products, Services, experiences and any content or materials provided therein or therewith are provided “AS IS” and “AS AVAILABLE” without any representation or warranties of any kind, whether express, implied, or statutory. We aren’t making any promises of any kind, and 2XU disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 2XU does not represent or warrant that our Products, Services, experiences, or any content provided therein or therewith are accurate, complete, reliable, current, or error-free, that access to our Services or any content provided therein or therewith will be uninterrupted, or that any defects will be corrected. While 2XU attempts to make your use of our Services safe, we cannot and do not represent or warrant that our Services or any content provided therein or therewith, or our servers are free of viruses or other harmful components or content or materials. 2XU is not responsible for any damage to your device resulting from accessing the Services, for your interactions with other users of the Services or other experience participants, or for any damage or harm you may experience because of these interactions. You assume the entire risk as to the quality and performance of the Products, Services, and experiences and any content provided therein or therewith. All disclaimers of any kind (including in this Section and elsewhere in these terms) are made for the benefit of 2XU . We hope you enjoy and get the full benefit of the Services, Products, and experiences; however, we do not guarantee any results. The foregoing disclaimer of warranty does not apply to any product or manufacturer warranty expressly offered by 2XU and/or any third-party manufacturer of Products.


                  1. Process for Refunds
                    When seeking a refund on a product, please contact us via your 2XU Custom Sales Representative or via custom.au@2xu.com. Once contacted we will provide you with instructions on how to return your goods, with which you must comply. The postal fees associated with returning alleged defective garments are the customer’s responsibility.
                    Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is immediately applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.
                    Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.

                  1. Social Media and Content
                    You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Instagram page, LinkedIn page or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
                    You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
                    As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
                    1. you do not have the right to post;
                    2. is defamatory or in contempt of any legal or other proceedings;
                    3. is misleading or deceptive;
                    4. is offensive or discriminates against any group of persons being a group defined by reference to color, race, sex, origin, nationality or ethnic or national origins;
                    5. denounces religious or political beliefs;
                    6. contains religious or political material;
                    7. is indecent, obscene, vulgar, pornographic or offensive;
                    8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
                    9. contains any unsolicited or unauthorized advertising or promotional material;
                    10. contains or links to viruses, malware, spyware or similar software; or
                    11. impersonates any person or misrepresents your relationship with any person.
                    We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
                    You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.

                  1. Intellectual Property
                    All content, graphics, user and visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to 2XU, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trademark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
                    Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
                    You may not:
                    1. Modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
                    2. Decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
                    If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

                  2. Safety

                    Services and experiences may include features that provide information about physical activity, nutrition, or general wellness or provide opportunities to engage in physical activity. Content and information provided through the Services are provided for educational and informational purposes only and are not intended as medical advice. The Services and Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any illness, metabolic disorder, disease, or health problem.

                    Before using the Services or Products as part of any exercise program or participating in an experience, consider the risks involved and consult with a medical professional. Consulting a medical professional before beginning an exercise program is especially important if you are overweight, pregnant, nursing, or diabetic or have a heart condition, any injuries, disabilities, or other medical conditions. There are potentials for injury and other dangers associated with any physical or recreational activity, and you should not engage in any such activities that pose a heightened risk to you in light of your health conditions. Never disregard professional medical advice or delay in seeking it because of content and information provided through the Services.

                    You should start any physical activity slowly, take care not to exceed your capabilities, and immediately stop if you become dizzy, dehydrated, or your body’s ability to function normally is otherwise affected. If you experience a medical emergency, stop using the Services and Products and consult with a medical professional. You must also take appropriate precautions while using the Services or Products and monitor your surroundings (e.g., traffic, crowds, and hazards). YOU ASSUME THE RISKS ASSOCIATED WITH ANY PHYSICAL ACTIVITIES THAT YOU ENGAGE IN.


                  1. General
                    We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.

                    This Agreement will be governed by and interpreted in accordance with the laws of the State of California. Any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, shall be finally resolved by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted in El Segundo, California, California, before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION, AND AGREE THAT ALL DISPUTES SHALL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE THE CLAIMS OF MORE THAN ONE PARTY OR TO PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

                    If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
                    If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.

                  1. International Sales Taxes
                    Orders delivered outside of Australia are not subject to Australian taxes. Because the shipments pass through customs, they are subject to import duties, taxes, and custom processing fees. In most cases, a bill will accompany the delivery, and is payable upon receipt of the package, or the bill will follow shortly in the mail. All taxes and customs duties are the responsibility of the recipient of the delivery. Please note that we cannot estimate the amount of the taxes, duties and/or fees that will be applied to international orders. We suggest you contact your country's customs bureau before placing your order.

                  1. Privacy and Personal information
                    If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. You can view our Privacy Policy here.
            1. SMS Terms & Conditions

              This SMS Terms and Conditions section describes our mobile program and available codes.

              1. Text JOIN to 81350 to join the 2XU Crew. 2 msgs/mo. Msg&Data Rates May Apply.
              2. Texts may be sent using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
              3. Text QUIT to 81350 to stop receiving 2XU Crew messages from 2XU.
              4. For additional information, text HELP to 81350 or contact store@2XUusa.com or call [Toll-Free Number]
              5. Compatible Carriers include:
              6. AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - Syringa, Rina - UBET, Rina - Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.
              7. 2XU respects your right to privacy. You can view our Privacy Policy here.


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